To alleviate initial customer concerns, here are some of the most frequently asked questions:
Frequently Asked Questions
Q: Are you insured and employees bonded?
A: Yes, we carry insurance for full coverage of goods during pick up, transport and delivery. All of our employees are bonded and are also covered by WCB.
Q: Do you offer a complimentary consultation?
A: Yes, we offer a complimentary consultation for all moves.
Q: How do you charge for moving?
A: We charge an hourly rate. Minimum of 1 hour.
Q: Is a deposit required?
Q: What are your payment options?
A: We accept Visa, MasterCard, cheques, bank drafts, e-transfers and cash.
Q: Is there an extra charge for large items, e.g. a piano?
A: There is a $100.00 fee for large items. We move upright pianos, but not grand pianos.
Q: How much lead time do you need to book a move?
A: Preferably two weeks or more. However, there might be some flexibility based on availability.
Q: How much time is required to cancel a move?
A: At least forty-eight hours when possible.
Q: Can the movers be contacted on moving day?
A: Yes. The dispatcher might be on another call. Please leave a message and your call will be returned in a timely manner.