Frequently Asked Questions

To alleviate initial customer concerns, here are some of the most frequently asked questions:

Q: Are you insured and employees bonded?

A: Yes, we carry insurance for full coverage of goods during pick up, transport and delivery. All of our employees are bonded and are also covered by WCB.

Q: Do you offer a complimentary consultation?

A: Yes, we offer a complimentary consultation for all moves.

Q: How do you charge for moving?

A: We charge an hourly rate. Minimum of 2 hours.

Q: What are your payment options?

A: We accept Visa, MasterCard, cheques, bank drafts, e-transfers and cash.

Q: is there an extra charge for large items, e.g. a piano?

A: Large pianos are moved by specialized piano movers at an extra charge.

Q: How much lead time do you need to book a move?

A: Preferably two weeks or more. However, there might be some flexibility based on availability.

Q: How much time is required to cancel a move?

A: At least forty-eight hours when possible.

Q: Can the movers be contacted on moving day?

A: Yes. The dispatcher might be on another call. Please leave a message and your call will be returned in a timely manner.

If you have any further questions, please contact us.